Thank you for stopping by JINDADIANJI—we are glad you are here.
If you have a question about a household product, need help with an order, or would like details about shipping, tracking, returns, or refunds, our customer care team is ready to assist. We value every customer who chooses to shop with us and will work to make your experience feel attentive and straightforward, just like the products we offer.
What to Include in Your Message
To help us understand your request and reply efficiently, please share as much of the following as you can:
Your order number, if available;
The email address used when placing the order;
The name or web link of the item in question;
A clear explanation of your question or request; and
Relevant photos or videos if an item arrived damaged, faulty, incorrect, or incomplete.
For a damaged, faulty, incorrect, or incomplete delivery, please include clear images of the product, the issue, the shipping label, and the outer packaging where relevant. These details help us review the matter accurately and offer an appropriate solution.
How to Reach Us
Customer Service Email:
support@JINDADIANJI.com
Store Website:
JINDADIANJI.com
Our team checks messages regularly on business days and will reply as soon as reasonably possible. While we may not always be able to respond immediately, we will give each request careful attention.
For a time-sensitive order issue, please clearly explain the situation in your email and include your order number. We will prioritize urgent requests wherever reasonably possible.
Please avoid sending multiple messages about the same issue, as duplicate messages may make it harder to track your request.
Order Changes and Cancellations
If you need to correct a delivery address, change an item selection, or request an order cancellation, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, packing, or shipment, we cannot guarantee that it can be changed or canceled.
Returns and Product Issues
Please contact us before sending any product back.
The correct return location may vary depending on the product, order, and customer location. If your return request is reviewed and approved, we will provide the applicable return address and step-by-step instructions by email.
Do not send a product to our registered business address or to an address printed on the original package unless our customer service team specifically instructs you to do so.
Products sent without prior authorization or to an incorrect address may be refused, delayed, lost, or returned to the sender. Please review our Returns and Cancellation Policy and our Refund Policy for complete eligibility requirements and reimbursement procedures.
If a product arrives damaged, faulty, incorrect, or incomplete, we will review the information you provide and offer an appropriate remedy. Depending on the circumstances and product availability, this may include sending a missing item, providing a replacement, arranging an exchange, or issuing a refund for the affected item.
Company Information
Brand:
JINDADIANJI
Website:
JINDADIANJI.com
Store Operator:
Qingdao Jiageda Supply Chain Co., Ltd.
Legal Entity:
Qingdao Jiageda Supply Chain Co., Ltd.
Registered Address:
Room 612, Building 2, No. 6 Changcheng South Road, Chengyang District, Qingdao City, Shandong Province
Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. We aim to respond promptly. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: Pattern – Suite 209
2740 N. Thanksgiving Way
Lehi, UT 84043
United States
Unified Social Credit Code:
91370214MAKB8JPC6Y
Customer Service Emails:
support@JINDADIANJI.com
JINDADIANJI is operated by Qingdao Jiageda Supply Chain Co., Ltd., which is responsible for the operation of the online store JINDADIANJI.com, order processing, customer service, and related ecommerce activities.